Professor Profiles Companies That Customers Hate (ING Direct, Bank of America, Commerce Bancorp, Netflix, Life Time Fitness) | SmartMoney.com

Professor Profiles Companies That Customers Hate (ING Direct, Bank of America, Commerce Bancorp, Netflix, Life Time Fitness) SmartMoney.com

You know the company I just left to become a farm manager was starting to talk a lot about "the most profitable customers" at the end of my employment. And I sure see a lot of what this article talks about in my business life.